Here are some Frequently Asked Questions:
How do I receive my digital download?
After your purchase is complete, you'll receive an email with a link to download your files. You can also access your downloads from your order confirmation page (if applicable). Be sure to check your spam or junk folder if you don't see the email within a few minutes.
When will I receive my files?
Digital products are available immediately after your payment has been successfully processed. Most customers receive their download email within a few minutes.
I didn't receive my download email. What should I do?
First, check your spam, junk, or promotions folder. If you still can't find it, contact us with your order number, and we'll be happy to help.
What file formats are included?
Each product description lists the file formats included (such as PDF, PNG, JPG, SVG, etc.). Please review the product details before purchasing to ensure the files meet your needs.
Can I print my digital downloads?
Yes! Most of our digital products are designed to be printed at home or through a professional printing service. For the best results, follow the printing recommendations included with your purchase.
Can I use these files on my tablet or iPad?
Many of our digital products work beautifully on tablets using popular note-taking or annotation apps. Check each product description for compatibility information.
Can I edit the files?
Unless otherwise stated in the product description, our files are intended for personal use and are not editable.
Do you offer refunds?
Because digital products are delivered instantly, we generally cannot offer refunds or exchanges. If you experience a problem with your files, please contact us—we're committed to making it right.
Can I share my download with others?
Your purchase includes a license for personal use only. Please do not share, resell, or redistribute the files. If someone else would like a copy, we'd love for them to purchase their own.
Do I need special software?
It depends on the product. Most files can be opened with free software like Adobe Acrobat Reader for PDFs. Any special software requirements will be listed in the product description.
Can I use your designs for commercial purposes?
Unless a commercial license is specifically included or offered, all products are for personal use only. Please review the licensing information on each product page.
What if I have trouble downloading or opening my files?
We're here to help! If you run into any issues, send us a message with your order number and a brief description of the problem, and we'll work with you to get everything resolved as quickly as possible.
Are physical products shipped?
Can I return digital products?
Can I give this as a gift?
Do you offer custom designs?
How do I contact you?
Orders & Payments
- What payment methods do you accept?
- Can I cancel my order?
- Do you offer refunds?
Licensing & Usage
- Can I use your products commercially?
- Can I share my downloads?
- Can I modify the files?
💬 Support
- How do I contact SimplyCyndy?
- What if I'm having trouble with my files?
- Do you offer custom designs?